Effective Date: May 21, 2021

This Refund & Cancellation Policy governs all refund requests and service cancellations for professional services provided by NSKT Global. By engaging our services, you acknowledge and agree to the terms outlined herein.

1. GENERAL REFUND POLICY

All fees paid to NSKT Global are generally non-refundable once services have commenced. By engaging our services, you acknowledge that professional time, expertise, software infrastructure, administrative resources, and opportunity costs have been incurred.

When Services Are Deemed Commenced

Services are considered commenced when any of the following occurs:

1. Client onboarding process is completed
2. Documents, tax forms, or financial records are uploaded to our secure portal
3. Client questionnaire, organizer, or intake form is completed
4. Consultation, kickoff meeting, or advisory session takes place
5. Payment of retainer, deposit, or invoice is received
6. Engagement letter or service confirmation is acknowledged
7. Draft preparation, review, research, or analytical work begins

2. LIMITED REFUND CONSIDERATION

In exceptional circumstances, refund requests may be reviewed at the sole and absolute discretion of NSKT Global management. Any approved refund shall be subject to deductions for:

1. Actual professional time incurred (calculated at standard billing rates)
2. Research, analysis, review, and advisory work performed
3. Administrative processing, onboarding, and client support time
4. Software license fees, subscription costs, and technology infrastructure usage
5. Consultation charges, meeting time, and client communication hours
6. Draft preparation, document review, and quality control work completed
7. Payment processing fees, transaction costs, and merchant service charges (typically 3-4%)
8. A minimum administrative cancellation fee of $150 or 25% of total fees, whichever is greater

Refund decisions are final and not subject to appeal. Processing of approved refunds may take 10-30 business days depending on the original payment method.

3. STRICTLY NON-REFUNDABLE ITEMS

The following are absolutely non-refundable under any circumstances:

1. Government filing fees (federal, state, local)
2. IRS e-file charges, payment processing fees, and submission costs
3. State tax filing fees and extension filing charges
4. Software licensing fees (TaxDome, QuickBooks, Drake Tax, etc.)
5. Third-party service provider costs (legal, valuation, appraisal, notary)
6. Expedited processing or rush service fees
7. Completed tax returns, financial statements, or deliverables already filed or submitted
8. Completed consulting, advisory, or strategic planning services
9. Services rendered for past tax years or closed engagements

4. CHARGEBACKS, PAYMENT DISPUTES & BAD FAITH ACTIONS

Client agrees to contact NSKT Global directly via email at usoffice@nsktglobal.com or through the client portal to resolve any billing disputes, service concerns, or dissatisfaction issues BEFORE initiating chargebacks, payment reversals, or disputes with credit card issuers, banks, or payment processors.

Consequences of Unauthorized Chargebacks

Unauthorized, frivolous, or bad-faith chargebacks initiated after services have commenced and deliverables have been provided shall be vigorously contested using:

1. Service commencement logs and portal activity records
2. Client onboarding documentation and signed acknowledgments
3. Email correspondence, consultation notes, and communication records
4. Document upload timestamps, questionnaire submissions, and approval records
5. Deliverable completion dates and client acknowledgment of receipt
6. Service Agreement and acceptance of terms upon engagement

Legal Remedies for Bad Faith Disputes

NSKT Global reserves the right to pursue legal remedies, report fraudulent disputes to payment processors and credit bureaus, and seek recovery of costs including but not limited to:

1. Original service fees due
2. Chargeback processing fees and merchant penalties ($25-$100 per incident)
3. Administrative costs and staff time incurred in dispute resolution
4. Legal fees, attorney costs, and court expenses
5. Damages for reputational harm and business disruption

5. CANCELLATION POLICY

5.1 Cancellation Before Service Commencement

Client may request cancellation before services commence for a potential full refund, subject to:

1. A minimum administrative fee of $150 or 25% of total fees, whichever is greater
2. Payment processing fees (typically 3-4% of transaction amount)
3. Any preliminary work already performed (initial consultation, document review)

Cancellation requests must be submitted in writing via email to usoffice@nsktglobal.com or through the client portal.

5.2 Cancellation After Service Commencement

Once services have commenced (as defined in Section 1), cancellation requests will be treated under Section 2 (Limited Refund Consideration) and may result in partial or no refund depending on:

1. Stage of work completion
2. Professional time and resources already invested
3. Software licenses and third-party costs incurred
4. Deliverables already prepared or in progress

6. DELAYS & SERVICE TIMELINE EXTENSIONS

Service delivery timelines are estimates contingent upon timely receipt of complete and accurate client information. Delays do not qualify for refunds when caused by:

1. Missing or incomplete client information
2. Late document submissions or client non-responsiveness
3. Government processing backlogs (IRS, state agencies)
4. IRS system outages or technical issues
5. Third-party dependencies beyond NSKT Global's control
6. Changes in tax law or regulatory requirements

Extensions requested by Client or necessitated by incomplete information may result in additional fees.

7. REFUND REQUEST PROCESS

How to Request a Refund

To request a refund consideration, clients must:

1. Submit a written request via email to usoffice@nsktglobal.com
2. Include the reason for the refund request with supporting details
3. Provide invoice number, payment date, and service description
4. Allow 5-10 business days for management review and response

Refund Processing Timeline

If a refund is approved, processing will occur within 10-30 business days from the approval date. The refund will be issued to the original payment method used. Refund timing may vary based on your financial institution's processing schedule.

8. OUR COMMITMENT TO CLIENT SATISFACTION

While our refund policy protects both parties' interests, NSKT Global is committed to client satisfaction. If you are dissatisfied with our services, we encourage you to:

1. Contact us immediately to discuss your concerns
2. Request a management review of your engagement
3. Provide specific feedback so we can address issues promptly
4. Work with our team to find a mutually acceptable resolution

We value long-term client relationships and will make reasonable efforts to resolve concerns before any refund discussion becomes necessary.

9. POLICY UPDATES & MODIFICATIONS

NSKT Global reserves the right to modify this Refund & Cancellation Policy at any time. Material changes will be communicated to active clients via email or client portal notification. The updated policy will apply to all new engagements and ongoing services after the effective date of the change.

ACKNOWLEDGMENT

BY ENGAGING NSKT GLOBAL'S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND & CANCELLATION POLICY. YOU UNDERSTAND THAT FEES ARE GENERALLY NON-REFUNDABLE ONCE SERVICES COMMENCE AND THAT YOU AGREE TO CONTACT NSKT GLOBAL DIRECTLY TO RESOLVE ANY BILLING DISPUTES BEFORE INITIATING CHARGEBACKS.

This policy is part of the complete Client Service Agreement and should be read in conjunction with our Service Agreement and Privacy Policy.

Questions About This Policy?

For refund inquiries, cancellation requests, or billing questions, please contact:

NSKT Global

📧 Email: usoffice@nsktglobal.com